Slots / Mobile
These are the legal terms that govern your account, your transactions and how we handle data when you access tv11 from a supported Malaysia region. Availability of our platform, including payment rails like Touch 'n Go eWallet and GrabPay, is subject to local law and the eligible region you access from.
Our legal terms exist to set clear expectations — on both sides. When you open an account on tv11, you enter into a direct relationship with us under the terms published here. These terms apply to your account registration, your use of supported payment methods including Touch 'n Go eWallet and GrabPay, and the way we collect and retain account-related data. We do not apply these terms to services or third-party platforms you access through links that leave our domain. Access to tv11 and the activities available through it depends on whether those activities are permitted under the laws of your location. We are not able to confirm eligibility on your behalf — that is your responsibility to check under local law. Where local law restricts access, these terms do not create any entitlement to use the platform. If any part of these terms conflicts with a specific communication we have sent you directly — for example, a written account notice — the written account notice takes precedence for that specific matter. For questions about how these terms affect your account, the support contact paths listed further down this page are the right place to start.
Not every part of your experience with tv11 is covered by the same set of terms. Understanding where the boundaries sit helps you know where to direct questions and what expectations are reasonable.
Login credentials, session behaviour and account-level controls are covered under this policy. How you authenticate, what devices you use to access your account, and how we handle access requests all sit inside scope.
Deposits and withdrawals processed through Touch 'n Go eWallet or GrabPay are within scope as account events. The payment provider's own terms also apply independently — both sets of terms are active at the same time.
Game titles, sportsbook markets and live dealer tables are covered by our content terms. This includes how results are recorded in your account history and what account data we retain after a session ends.
Links that take you away from tv11 — including external wallet provider pages, game studio landing pages or any external service — are outside the scope of this policy. Those services operate under their own legal terms.
Holding an account with us gives you certain practical rights over your own data and account records. You can ask us to confirm what account information we hold, request a correction if something is recorded inaccurately, and raise a formal question if you believe your data has been handled outside the terms published here. These are not automatic processes — each request goes through our support channel and is handled individually. Response timelines are not guaranteed but we aim to acknowledge each request promptly and provide a substantive reply within a reasonable period. If your account has been inactive for an extended time, we retain the right to archive certain records in line with our data retention schedule; the current retention period for your account type is shown inside your account dashboard after login.
Log in and navigate to account history to see your transaction records, session dates and wallet activity. If a record looks incorrect, note the specific entry before contacting support.
Personal details linked to your account — name, contact information, registered wallet — can be queried through the account settings page. Some changes require identity verification before they take effect.
If you have a specific question about how this policy applies to your account, submit it through the support channel listed below. Include your account reference so we can review the correct records.
For issues that go beyond a simple account edit — such as data retention queries or formal access requests — contact us directly via the policy support path below. We handle each case under the terms in force at the time of your request.
For questions specifically about these legal terms, your account data or a policy concern, use the contact paths below. General account help and payment queries are handled through the same support channel — route your message to the relevant team by describing your query clearly in the first line.
Open the live chat widget from any page on tv11. Describe your legal or account query in the first message so it reaches the right team without a relay delay.
Send a written query to our support email address listed in the account help section after login. Email is the recommended path for formal data requests or written policy questions that need a documented response.
Many account-level queries — including retained records, wallet linkage and session history — can be checked directly inside your dashboard without contacting support. Log in and look under account settings first.
We collect account data to operate the platform — login events, transaction records and session identifiers are the core of what we hold. Cookies on tv11 serve functional and analytical purposes; you can manage cookie preferences through the prompt shown on your first visit or through your browser settings at any time. Account security is your shared responsibility: we apply standard authentication controls on our side, and you are responsible for keeping your login credentials private. If you suspect unauthorised access, notify us immediately through the live chat path above.
We retain account data for the period required to operate your account and meet applicable record-keeping obligations. The specific retention period shown in your account dashboard reflects your account type and activity status.
Cookies help us keep your session active and measure how the platform performs. Functional cookies are necessary for login; analytical cookies can be declined without affecting account access. Manage your preference in the cookie banner.
We apply authentication controls at login. You are responsible for the security of your own credentials. If a wallet like Touch 'n Go eWallet or GrabPay is linked to your account, keep that wallet's own security settings current.
When we update these terms, we publish the revised version at this URL and note the update date at the top of the page. Continued use of the account after an update constitutes acceptance of the revised terms.
These are the questions we receive most often about legal terms, account data and policy scope. If your question is not covered here, reach out through the support paths listed in the contact section above.
Access to tv11 and its terms depends on whether use of the platform is permitted under your local laws. These terms apply where access is legally permitted. It is your responsibility to confirm whether access is lawful in your region before using the account.
We hold registration data, login records, transaction history and session identifiers. You can review most of this directly in your account dashboard after login. For a formal data summary, submit a written request through the email support path.
Log in and check your account settings page first — some details can be updated directly. For records that cannot be self-corrected, such as a wallet linkage discrepancy, contact support via live chat and provide the specific entry you want reviewed.
Yes, as account events — deposit and withdrawal records appear in your account history and fall within our terms. The payment provider's own terms also apply independently. Both sets of terms are active simultaneously; neither overrides the other.
Submit a written deletion request through the email support contact listed in the account help section. We will review the request against our retention obligations and respond with confirmation or an explanation of any records we are required to keep.
We update the published terms at this URL and note the revision date at the top of the page. Where a change is material to your account, we aim to notify you through your registered contact. Continued account use after a revision is treated as acceptance.