Slots / Mobile
Every account you hold with tv11 comes with a clear set of data practices — what we collect, how we use it, and where it stays. This policy applies to your account access, wallet activity including Touch 'n Go eWallet and GrabPay, and any contact you make with our support team.
When you create an account on tv11, you share information with us. That includes your registration details, the payment methods you connect — such as Touch 'n Go eWallet or GrabPay — and the actions you take while logged in. We collect this data to operate your account, process wallet transactions, verify your identity where required, and respond to support requests. We do not sell your personal data to third parties. Where we share data — for example, with payment processors handling a Touch 'n Go eWallet deposit or a GrabPay transfer — it is shared only to the extent needed to complete that function. Those processors handle your data under their own terms. Data we hold is kept only for as long as it is needed for the purpose it was collected, or as required under the laws of the regions in which we operate. Where you access tv11 from Malaysia, local law and eligible region requirements govern how long certain records must be retained. You can ask us about your specific records at any time through the contact path shown at the bottom of this page. Availability of all services depends on local law and eligible regions.
Not every interaction with tv11 falls under a single set of rules. The table below outlines what this privacy policy covers directly, and where separate terms or third-party policies take over. Knowing the boundary helps you direct questions to the right place.
Your login credentials, session activity and device identifiers are covered by this policy. We use this data to keep your account secure and to recognise returning sessions across devices.
When you initiate a deposit or withdrawal through Touch 'n Go eWallet or GrabPay, data passes through the payment processor's own systems. This policy covers what we receive and store on our side; the processor's privacy terms govern the rest.
Your game history, bet records and lobby navigation are stored within your account. We use this data to display your activity log and to operate the account correctly. It is not used for external marketing without your consent.
Links from tv11 to external pages, social channels or partner services are not covered here. Once you leave our domain, the privacy practices of that third party apply. We have no control over how they handle your data.
You hold several practical rights in relation to the data we keep on your account. These are not automatic in every jurisdiction — they apply where local law in Malaysia or the eligible region you access from supports them. Broadly, you can ask us to show you the data we hold, request a correction if something is recorded incorrectly, raise a question about how a specific piece of data is used, or ask us to delete data we no longer have a lawful reason to keep. We will respond through the same channel you used to contact us. Response times depend on the nature of the request and what verification we need to confirm your identity before acting.
Submit a request via our support contact path and we will confirm what account data we hold for your registered profile. Identity verification is required before we release any personal record.
If your name, contact details or linked wallet information is recorded incorrectly, log in and update what you can directly in your account settings, or raise it with support for fields you cannot edit yourself.
For any question about how a specific data point is used — for instance, why a transaction reference from a Touch 'n Go eWallet deposit is retained — contact us through the support channel and reference this policy.
Where we have no ongoing lawful basis to retain your data, you may request deletion. We will confirm whether we can act on the request and explain any retention obligations that apply under local law.
For any data-related query — access requests, corrections, deletion or a question about how we use your wallet transaction history — use one of the contact paths below. Have your registered account details ready so we can verify your identity before acting on the request.
Start a chat session from your logged-in account dashboard. State that your query relates to the privacy policy so it is routed to the right team.
Send your privacy request to the support email address shown in your account profile page. Include your registered name and the specific data point you are asking about.
Minor corrections — such as updating a contact number or linked GrabPay account reference — can be handled directly in the settings section of your account dashboard after login.
Data handling at tv11 is built around four operational areas: what we collect, how long we keep it, how we protect it at the account level, and how you reach us when something needs to change. We keep these practices visible so you can act on them rather than guess.
We use cookies to maintain your login session, remember your device across visits and measure which parts of the account flow you use. You can manage cookie settings through your browser. Disabling certain cookies may affect how your session behaves after login.
Your account credentials are stored using standard encryption practices. We do not store raw passwords. If you suspect unauthorised access, change your password immediately from the account settings page and contact support to flag the session.
Transaction records tied to Touch 'n Go eWallet and GrabPay activity are retained for as long as required under the laws applicable to the region you access from. Non-essential data is reviewed and cleared on a rolling basis. The current retention schedule is shown in your account dashboard after login.
When this policy changes in a way that affects your rights, we will notify you via the contact method registered on your account before the change takes effect. The version date at the top of this page confirms which revision is currently in force.
The questions below cover what we hear most often about account data, wallet records and how to act on your rights under this policy.
We collect the details you enter during registration — name, contact information and login credentials. Once you are active, we also record your session activity, game history and wallet transaction references for Touch 'n Go eWallet or GrabPay deposits, to the extent needed to operate your account.
We share data only where necessary to complete a function — for example, passing a transaction reference to a payment processor when you make a deposit. We do not sell your data. Where third-party processors are involved, they operate under their own privacy terms.
Submit a request through live chat or the support email address shown in your account profile. We will verify your identity first, then confirm the data we hold. This right applies where local law in Malaysia or your eligible access region supports it.
Yes, where we have no ongoing lawful reason to retain it. Some records — such as wallet transaction history tied to Touch 'n Go eWallet activity — must be kept for a period set by applicable law. Contact support and we will explain which data can be removed and which must stay.
Cookies keep your login session active and help us recognise your device on return visits. You can adjust cookie settings in your browser at any time. Turning off functional cookies may affect how your account session loads or whether your device is recognised after login.
If an update affects your rights, we will contact you at the email or contact method registered on your account before the change is active. The revision date at the top of this page always reflects which version is currently in force. Check back here any time for the current state.