Slots / Mobile
These terms set out the rules that apply when you open an account, make a transaction or use any part of the tv11 platform. Access to the platform and its features depends on your location and local law — where local law permits, these conditions apply in full from the moment you complete registration.
When you create an account with us, you enter into a binding agreement with tv11 under the terms stated on this page. These conditions apply to every session, whether you log in through a mobile browser or a saved desktop tab. They cover how your account is created, verified and maintained; how transactions are processed — including those made through Touch 'n Go eWallet and GrabPay; and how disputes are handled should they arise. We update these terms when operational or legal circumstances require it. The version published on this page at the time of your session is the version that governs your use. If a change affects your existing account in a material way, we will communicate that through your registered contact details before the change takes effect. Eligibility to hold an account is subject to local law in your region. We do not extend account access where local law does not permit it. Continuing to use the platform after a posted update to these terms means you accept the updated conditions. If you disagree with any part of these terms, the right course is to stop using the platform and contact our support team to close your account in an orderly way.
Not every part of your experience falls under the same rule set. Understanding scope helps you know which terms govern which part of your interaction with us — and what falls outside our direct policy.
All login sessions, account creation steps and profile settings fall within this agreement. This includes device continuity — if you switch from mobile to desktop mid-session, the same account terms apply without interruption.
Deposits and withdrawals processed through Touch 'n Go eWallet, GrabPay or any other configured payment rail are governed by these terms alongside the payment provider's own conditions. Both sets of rules apply at the point of transaction.
Game titles available in the lobby — including content from CQ9, Microgaming, Habanero and PlayStar — are made available subject to these terms. Availability of specific titles may vary based on region and local law.
External providers — payment processors, game studios and network services — operate under their own terms. We are not responsible for the policies of those third parties; we only control what happens within your tv11 account.
These terms are not one-directional. You hold specific rights as an account holder, and we are committed to making them straightforward to exercise. Your transaction history — every deposit and withdrawal, including those made via Touch 'n Go eWallet or GrabPay — is accessible from the account dashboard once you log in. If any detail in your account profile appears incorrect, you can update it directly through the account settings page; for changes that require identity verification, the fields shown in your account will walk you through the steps we need. If a charge or transaction does not match your records, raise it through our support channel and we will review it against our system log. You are also entitled to request a plain-language summary of how your account data is stored and used — send that request to our support team by the contact path shown in the Support section below. We aim to respond to all policy-related enquiries within a reasonable window, and we keep a record of every contact so follow-ups are tracked.
Every completed transaction appears in your account dashboard. Log in and navigate to the transaction history tab to see a full, timestamped record of your deposits and withdrawals.
Personal details that are out of date can be corrected in account settings. Where identity verification is required, the form shown in your account outlines which documents to submit.
If any clause in these terms is unclear, contact our support team directly. We will give you a specific answer — not a redirect to this page — within our standard response window.
You may request that your account be closed at any time. Contact support with your registered email and we will process the request, returning any remaining wallet balance through your verified payment method.
Policy questions deserve a direct answer, not a waiting game. These are the contact routes we keep open for account and terms-related enquiries — use the one that fits how you work best.
The quickest path for account-specific questions. Open the chat widget from any page while logged in and describe your terms or account query directly to the support team.
For detailed policy questions or formal requests — such as data summaries or account closure — email is the preferred channel. Use the address shown on the Contact page in your account area.
Common terms questions — what a clause means, how a transaction rule applies, what triggers a review — are addressed in the Help Centre, reachable from the footer of every page.
We treat your account data with the same precision we apply to every transaction record. Here is how this policy area works in practice — what we collect, how long we keep it, and the steps in place to protect it.
Account registration data and transaction records are stored securely and used only for account operation, verification and the purposes described in our Privacy Policy. We do not sell account data to third parties. The current state of your stored data is accessible through your account dashboard after login.
We use cookies to maintain your session across devices and to keep your login active when you move between mobile and desktop. The cookie preferences panel — accessible from the site footer — lets you review and adjust non-essential cookies at any time.
Password changes, linked payment methods — including Touch 'n Go eWallet and GrabPay — and any profile update go through a verification step shown in your account settings. We recommend you review your linked wallets after any device change.
We retain account and transaction records for the period required by our operational obligations. When you request account closure, we inform you of the retention period that applies and the process for requesting deletion of data beyond that period.
These are the specific questions account holders ask most about how our terms work, what they cover and what you can do under them.
Yes. Any deposit or withdrawal processed through Touch 'n Go eWallet or GrabPay is subject to these terms as well as the payment provider's own conditions. Both sets of rules apply at the point the transaction is initiated from your account.
The version of these terms published on this page at the time of your session is always the current version. For material changes that affect existing accounts, we send a notification to your registered contact details before the update takes effect — check your registered email after any significant platform announcement.
Eligibility depends on local law in your region. We do not extend access where local law does not permit it. If you are unsure whether access is permitted where you are, we recommend checking local regulations before opening or using an account.
Contact our support team with your registered email address and request account closure. We will process the request and return any remaining wallet balance through your verified payment method — the one currently linked in your account settings at the time of the request.
Raise the dispute through live chat or email support and quote the transaction date and amount. We will review it against our system log and respond with our findings. Your full transaction history is also accessible in the account dashboard, which can help you cross-check records before contacting us.
Send a data summary request to the support email shown on the Contact page in your account area. We will acknowledge the request and provide the summary within a reasonable window. The request must come from your registered email address so we can verify it matches the account in question.